Business
5 rules for customer interviews that actually lead to sales
Most early-stage founders are told to “talk to customers.” So you book interviews, ask thoughtful questions, take pages of notes, and…
Tag
customers
Culture
What is customer discovery (and how to run your first 10 interviews)
You’ve probably felt it already. You have an idea that feels right, a few friends say it sounds interesting, and you keep tweaking a…
Business
Intel, AMD notify customers in China of lengthy waits for CPUs
The supply constraints have driven up prices for Intel’s server products in China by more than 10% Intel and AMD have notified Chinese…
Business
Amex projects upbeat 2026 profit on steady spending by affluent customers
It expects revenue to grow in the range of 9 to 10% – versus expectations of about 9% American Express (Amex) forecast annual profit…
Business
Customers go ‘Back to Starbucks’ as company posts first U.S. growth in 2 years
Since Brian Niccol took over as Starbucks Chairman and CEO in 2024, he’s promised a grand turnaround for the coffee giant by going back to…
News
Verizon is giving customers a $20 credit for the Jan. 14 outage—but only if they claim it. Here’s how
If you are Verizon customer, like me, you’ve probably been scrambling to make phone calls, send texts, and get online since Wednesday, due…
Business
Stop Chasing Funding, Start Chasing Customers
There’s a lie many founders hear on day one: you need outside money to build a real business. You don’t. The first step isn’t a pitch…
Business
Thousands of Monzo bank customers report app outage
Thousands of Monzo customers have reported having difficulties accessing the bank's mobile app. Platform outage monitor Downdetector saw…
Business
Costco’s newest membership perk isn’t impressing its customers
Costco’s latest promotional offering just dropped, but members aren’t rushing to claim it. At select warehouse club locations, members can…
Fashion
Instacart is charging different prices to different customers in a dangerous AI experiment, report says
The grocery delivery service Instacart is using artificial intelligence to experiment with prices and charge some shoppers more than…
Business
Virgin Media fined £24m for leaving customers 'at risk of harm'
Archie MitchellBusiness reporter Virgin Media has been fined £23.8m for leaving thousands of customers without access to lifesaving…
Business
Tunbridge Wells water issues affecting 23,000 customers
Christian Fuller,South Eastand Cash Murphy,South East About 23,000 customers are without water in Kent and the issue is set to continue…
Business
OCBC customers unable to log into mobile banking app
OCBC customers are experiencing difficulties logging into the bank’s mobile application on Thursday (Nov 27). On outage tracking site…
News
As the holiday shopping season kicks off, these overseas sellers struggle to keep U.S. customers
At Fleece & Harmony, a woolen mill and yarn shop in bucolic Belfast, Prince Edward Island, in Canada, owner Kim Doherty used to be able to…
Business
Fighting scams: OCBC rolls out free in-app calls for all customers
Bank says business and retail customers currently make over 8,000 calls to the bank each month while overseas OCBC said on Monday (Nov 24)…
News
Target has a new ’10-4′ policy: Here’s what customers can expect from the retailer’s turnaround plans
You may see more smiles next time you walk into a Target. That’s because the big box retailer is hoping to provide an “elevated” customer…
Business
YouTube TV to Begin Issuing Customers $20 Credit for Disney Blackout on Sunday
When the Disney nets were first pulled from YouTube TV, the internet company said that if ESPN, ABC local stations and Disney’s other…
News
Why Peloton is telling thousands of customers to get off their bikes
If sweating it out on a Peloton helps you stay fit, be sure to see if you’re affected by a major new recall from the exercise bike maker.…
Business
McDonald’s is losing its lowest-income customers — and it’s not hard to see why
The results are in. McDonald’s latest earnings report sheds light on the growing divide among U.S. consumers—as the wealthiest Americans…
Business
3 software building fundamentals your customers will love
In a crowded market, building strong, lasting relationships is one of the biggest differentiators a business can create. And while…
Business
Microsoft cloud customers face widespread disruptions
MICROSOFT cloud customers experienced widespread service disruptions on Wednesday after the company said “inadvertent configuration…
Business
Customers sue maker of popular On Cloud shoes over 'noisy and embarrassing' squeaks
Athletic shoe company On is facing a lawsuit from customers who claim that its popular sneakers make a "noisy and embarrassing squeak".…
Business
Australian airline Qantas says millions of customers' data leaked online
Qantas confirmed in July that hackers had targeted one of its customer contact centres Australian airline Qantas said on Sunday (Oct 12)…
News
Gen Z ‘translators’ promise to connect brands with elusive younger customers
Connecting with Gen Z is crucial for brands, especially as teens and twenty-somethings gain spending power and influence. But doing so can…