Business
Why Outsourcing Customer Service is a Smart Growth Strategy
Customer expectations in today’s society are higher than ever before; customers expect an answer immediately at any time, day or night,…
Tag
outsourcing
Business
Tata Consultancy Services layoffs herald AI shakeup of US$283 billion outsourcing sector
Indian outsourcing giant Tata Consultancy Services’ (TCS) decision to cut over 12,000 jobs signals the start of a broader AI-fuelled trend…
Business
Animation Guild Seeks Enhanced California Subsidy to Combat Outsourcing
Seeking to combat the longstanding flow of animation jobs to Canada and other locations, the Animation Guild issued a report on Thursday…
News
Bulgaria’s bold leap: From outsourcing hub to emerging deeptech contender
In the global race to become the next big tech hotspot, many countries pour billions into nurturing homegrown talent, courting VCs, and…
Business
HSBC weighs outsourcing some trading operations to lift returns
HSBC Holdings is considering outsourcing part of its sprawling trading business as executives struggle to justify making technology…