News
Why Ignoring Customer Safety Can Turn Into a Costly Personal Injury Case for Your Business
Customer injuries are among the costly dangers that most businesses face. And the worst thing is that they rarely announce themselves…
Tag
customer
Business
5 rules for customer interviews that actually lead to sales
Most early-stage founders are told to “talk to customers.” So you book interviews, ask thoughtful questions, take pages of notes, and…
Business
Why Outsourcing Customer Service is a Smart Growth Strategy
Customer expectations in today’s society are higher than ever before; customers expect an answer immediately at any time, day or night,…
Culture
What is customer discovery (and how to run your first 10 interviews)
You’ve probably felt it already. You have an idea that feels right, a few friends say it sounds interesting, and you keep tweaking a…
Culture
How to validate your business idea using customer interviews
You probably already know the advice: “Don’t build until you talk to customers.” And yet here you are, with a Notion doc full of ideas, a…
Business
Nordstrom’s Tastemakers: What It Takes to Inspire and ‘Wow’ the Customer
With their discerning eyes, Nordstrom‘s tastemakers aim to inspire customers by bringing them relevant and exclusive collections — and…
News
Why predictable AI will finally fix customer experience
For years, the customer experience playbook has been treated like a technology problem. Add another tool. Deploy another bot. Automate…
Business
Customer experience platform Toku’s IPO 31.9 times subscribed
Customer experience platform Toku’s initial public offering (IPO) was 31.9 times subscribed, the company said on Wednesday (Jan 21). The…
Culture
Coupang says all leaked customer information has been deleted
South Korea’s science ministry is leading a joint investigation team with private-sector experts into the data breach Online retailer…
Business
Customer experience tech startup Toku files preliminary prospectus for Catalist IPO
It will use the proceeds to fund R&D, market expansion and to improve its financial position Technology startup Toku on Wednesday (Dec 10)…
Fashion
Burberry Names New Supply Chain, Customer Management Executives
LONDON – With sales on the upswing and improving performance in the U.S. and China, Burberry is reinforcing its top management team with…
Fashion
Exxon freezes plans for major hydrogen plant amid weak customer demand
Exxon Mobil has paused plans to build what would be one of the world’s largest hydrogen production facilities due to weak customer demand,…
Business
Salesforce says customer data possibly exposed following incident
The company is investigating “unusual activity” involving Gainsight-published applications Salesforce said on Thursday (Nov 20) that it is…
News
Australia’s TPG Telecom says customer died after failed emergency call due to outdated software
AUSTRALIA’S TPG Telecom said on Tuesday a customer died after failing to make emergency triple zero (”000”) calls on the company’s network…
News
San Francisco Trans Sex Worker Who Killed Customer Asking for Refund After Finding Out She was Transgender
A San Francisco sex worker who was convicted of voluntary manslaughter in the 2023 killing of a customer who asked for his money back,…
News
Friction can make the customer experience more human
Think about the last time you made a purchase using your phone. Maybe you were at a coffee shop and when your turn came, you opened your…
News
Asylum seeker who murdered customer inside Lloyds bank in Derby jailed
An asylum seeker who "calmly" walked into a bank and stabbed a man inside to death without provocation or motive has been jailed for life.…
News
Move from reactive to proactive customer service
Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized…
News
Hackers contact Harrods after 430,000 customer records stolen
Rachel ClunBusiness Reporter Luxury department store Harrods has been contacted by hackers after data relating to 430,000 customer records…
News
Why customer obsession is the only strategy that lasts
In a world overloaded with noise from competitor campaigns and industry hype, it’s easy for brands to get distracted by chasing the next…
News
The connected customer
As brands compete for increasingly price conscious consumers, customer experience (CX) has become a decisive differentiator. Yet many…
News
How to use video games to drive customer engagement
To play is human. It’s how toddlers experience and learn about the world they just entered. It’s also how we as adults rewire our brains…
Lifestyle
Kendra Scott’s Eyewear Debut Comes With a Multigenerational Customer in Mind
It’s fresh eyes for Kendra Scott with the debut of the brand’s first eyewear collection, in partnership with Marchon, part of VSP Vision.…
Business
More customer interest in floating-rate home loans amid Sora decline in Q2
The local banks have observed more customer interest in home loans on floating-rate packages, following a decline in the Singapore…