News
From experimentation to transforming customer value
Since ChatGPT was released nearly three years ago, individuals and companies have experimented with reactive AI, composing AI prompts to…
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customer
News
‘Customer satisfaction at the end of the day’: TikTok users push Costco’s return policy to the limit with wild refunds
Costco is well-known for its no-questions-asked return policy. Now some shoppers are taking it upon themselves to test the limits of that…
Business
Aztech Global H1 net profit drops 65.5% to S$16.1 million on subdued customer demand
Aztech Global’s net profit plunged 65.5 per cent to S$16.1 million, from S$46.7 million, for the first half ended Jun 30, 2025. Similarly,…
Business
JPMorgan tells fintechs to pay up for customer data access
JPMorgan Chase has told financial-technology companies that it will start charging fees amounting to hundreds of millions of dollars for…
Fashion
SIA partners Mandai Wildlife Group to enhance customer offerings
Both companies will also cooperate on conservation efforts that could include the transfer of animals between Singapore’s wildlife parks…
Fashion
Louis Vuitton Korea says systems breach led to customer data leak
A systems breach at Louis Vuitton Korea in June led to the leak of some of customer data including contact information, but did not…
Business
Elon Musk says first Tesla drove itself from factory to customer
Tesla chief executive Elon Musk said a Tesla Model Y SUV drove itself from the company’s factory near Austin to a customer’s home in the…
Business
AEM raises H1 FY2025 revenue guidance to up to S$195 million on pull-in of customer orders
It will provide guidance for the second half of the year when it reports its earnings on Aug 13 Semiconductor test solutions provider AEM…
Business
Genesys wants agentic AI to make customer service less robotic
When Tony Bates became chairman and CEO of Genesys in 2019, the company was already a global leader in contact center software. But Bates…
Business
Salesforce says AI has reduced hiring of engineers and customer service workers
Tech companies are relying on artificial intelligence to help with everything from customer service to software engineering Salesforce…
Business
UBS’s Iqbal Khan sees rich customer demand for alternative assets
Wealthy customers of UBS Group are looking to buy more alternative assets as they seek to diversify investments during a volatile period…
Business
The key to better banking customer journeys
The Fast Company Impact Council is an invitation-only membership community of leaders, experts, executives, and entrepreneurs who share…
Business
Half of Airbnb users in the U.S. are now interacting with its AI customer service agent
Half of Airbnb users in the U.S. are now using the company’s AI-powered customer service agent, CEO Brian Chesky said Thursday during an…
Business
Singapore Airlines, OpenAI link up to build AI solutions to raise efficiency, customer service
SIA will also beef up its operational processes by integrating OpenAI’s advanced AI models into its existing tools Singapore Airlines…
Business
Congressmen sound alarm over data privacy following 23andMe bankruptcy
Three congressmen from the House Committee on Energy and Commerce are raising concerns over data privacy weeks after the genetic testing…
Business
Cold Storage, Giant in Singapore to focus on ‘superior’ customer service, elevated offerings: buyer Macrovalue
As the acquirer reaps economies of scale from larger import volumes, consumers can expect cheaper prices and a wider range of products in…
Business
Tailored Brands Adds Chief Customer Officer to Its C-Suite
Tailored Brands is adding to its C-suite. The parent company of Men’s Wearhouse, Jos. A. Bank, Moores and K&G Fashion Superstore is…
Business
Ride-hailing platform Lyft ties up with Anthropic for AI-powered customer care
LYFT said on Thursday (Feb 6) that it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence…
Fashion
Waymo is getting ready to tackle Los Angeles' freeways. How have the robotaxis fared so far?
Waymo’s fleet of electric, self-driving taxis has been on the streets of Los Angeles for a few months now. And in a post on X this week,…
Business
Sonos CEO to step down after disastrous app overhaul
Sonos Chief Executive Patrick Spence is stepping down and leaving the company’s board in a shake-up that comes as the wireless speaker…
Business
AMD adds Dell as commercial PC customer for the first time
ADVANCED Micro Devices (AMD), the second-biggest maker of computer processors, said its chips will be used by Dell Technologies for the…
Culture
Comac says Air China is the first customer for C929 widebody jet
Comac said on Tuesday (Nov 12) that Air China was the first customer for the Chinese planemaker’s C929 widebody aircraft under development…
Business
OCBC Q3 2024 results driven by customer growth and net new money inflow: CEO Helen Wong
She notes that the bank is seeing the outcome of its investment in people, products and capabilities to serve customers THE growth OCBC…
Fashion
Apple is trying to sell loyal iPhone users on AI tools. Here's what Apple Intelligence can do
Apple’s new artificial intelligence tools are here. Now the company is trying to help customers understand them. The Cupertino,…